Terms, Privacy, and Refund Policy

1. Acceptance of Terms

By creating a VPharm customer account, pharmacy account, or platform account, you confirm that you are at least legally allowed to enter into this agreement and that you understand and accept these terms. If you are registering a pharmacy on behalf of a business, you confirm that you are authorized to do so.

2. Account Registration Rules

• All information provided during registration must be accurate, current, and complete.
• You are responsible for the security of your login credentials and any activity performed using your account.
• You must not register using someone else’s email, phone number, or business identity without permission.
• VPharm may verify email, phone, license, and pharmacy ownership before activating access.
• We may suspend or remove access if information is false, incomplete, abusive, or legally restricted.

3. Pharmacy Registration Rules

• Pharmacy owners must provide a valid TMDA/license number or the closest available legal identifier where applicable.
• Subscription access begins only after registration details are reviewed and payment is confirmed.
• Pharmacy owners are responsible for staff accounts, branch assignments, stock accuracy, and lawful medicine handling.
• VPharm may refuse or delay activation where legal, safety, verification, or compliance concerns exist.

4. Privacy and Data Use

• We store account, sales, inventory, reminder, audit, and support data to run the platform.
• We use the data to provide services, generate reports, send notifications, and improve support.
• We do not sell personal health data. Access is limited to account holders, authorized staff, and system administrators who need it to operate the service.
• Users should avoid entering unnecessary sensitive information in free-text fields unless it is needed for care or compliance.

Roles and responsibility

A pharmacy normally decides why and how its customer, dispensing, inventory, and staff information is entered and used, making that pharmacy responsible for its lawful collection and instructions. Vucu Technologies operates VPharm and processes hosted information to provide the contracted platform, security, support, backup, and maintenance services. For platform accounts, billing, fraud prevention, and Vucu support records, Vucu Technologies may determine the necessary processing purpose.

Information categories and purposes

• Identity and contact information for accounts, verification, support, and communication.
• Pharmacy, branch, licensing, staff, subscription, and payment-reference information for service administration.
• Customer, medicine, sale, prescription-support, reminder, and care information entered by authorized users for pharmacy operations.
• Security, device, session, audit, and page-view information for access control, fraud prevention, troubleshooting, and service improvement.
• Information is processed where necessary to provide the service, meet legal obligations, protect legitimate security interests, or act on valid consent where consent is required.

Sharing and international services

Information may be shared only with authorized pharmacy personnel, contracted infrastructure or communication providers, payment providers, professional advisers, and lawful authorities where necessary. Providers must be limited to the information needed for their function. Cross-border hosting or processing must use appropriate contractual, security, and legal safeguards required by applicable Tanzanian law.

Retention and deletion

• Active pharmacy operational records are retained while the account is active and for the legally or contractually required period afterward.
• Financial, tax, dispensing, prescription, controlled-medicine, and audit records may be retained where another law requires preservation.
• Security and AI audit histories use configured retention periods and are removed or anonymized when no longer required.
• Encrypted backups rotate under the configured backup-retention schedule; deletion from active systems may therefore take effect in backup copies after that rotation period.
• Deletion requests are reviewed before removal so VPharm does not erase information that must legally be retained or that belongs to a pharmacy acting as data controller.

Your data-protection rights

Subject to applicable law, individuals may request information about processing, access, correction, deletion where permitted, restriction, portability, objection, withdrawal of consent, and review of significant automated decisions. Account holders can export available account information and submit a deletion request from the privacy tools. Requests or complaints may be sent to pharm@vucutechnologies.com. You may also contact Tanzania's Personal Data Protection Commission.

Security and incident handling

VPharm uses role-based access, tenant separation, encrypted transport, protected sessions, audit logging, monitoring, encrypted backups, and restricted administrator functions. No system can promise absolute security. Suspected unauthorized access should be reported immediately to pharm@vucutechnologies.com; Vucu Technologies will investigate, contain, document, and make legally required notifications.

AI assistance

VucuPharma AI is a metered business-support feature. It uses only authorized context supplied by VPharm, remains subject to normal role permissions, and must not replace a pharmacist, doctor, diagnosis, prescription, or professional clinical judgment.

5. Subscription Payments

• Pharmacy subscriptions are billed as shown on the registration or billing screen.
• Taxes, bank charges, mobile money fees, card fees, and third-party transaction fees are non-refundable unless the payment provider reverses them automatically.
• SMS credits, setup work already completed, and service usage are deducted before any refund calculation where applicable.

6. Refund Policy for Pharmacy Owners

This refund policy applies to pharmacy subscription packages only. It does not replace separate sale refunds, product returns, or statutory consumer protections.

Refund formula: Refund amount = Paid amount x Refund percentage

If a part of the package was already used, consumed, or transferred into an active service, VPharm may deduct those used values before applying the percentage schedule below.

Refund Procedure

1. The pharmacy owner submits a refund request to VPharm support or the billing team.
2. We verify the payment date, package status, consumed services, SMS usage, and any chargeback or provider fee.
3. We calculate the refund using the table above and confirm any deductions before approval.
4. If approved, the refund is returned to the original payment method where possible.
5. We record the request, calculation, and decision in the platform audit trail for accountability.

7. Acceptable Use

• Do not use the platform for unlawful medicine sales, fraud, impersonation, or unauthorized data access.
• Do not upload malicious files, spam users, or misuse reporting and reminder tools.
• Keep medicine and patient records accurate and updated.

8. Service Availability

• VPharm aims for continuous availability, but maintenance, internet issues, power outages, or third-party failures may interrupt service.
• We may change features, pricing, or limits when needed for safety, compliance, or product improvements.

9. Contact

For privacy, security, registration, billing, refunds, or support, email pharm@vucutechnologies.com or use the support tools inside your account.

This notice describes VPharm's current operational practices and is not a substitute for pharmacy-specific professional or legal advice. Pharmacy operators remain responsible for their own statutory recordkeeping and patient-information duties.